Experienced HVAC & Plumbing Install Technician

Experienced HVAC & Plumbing Install Technician

Full-Time | Gaylord, MI | $27–$32 per hour, depending on experience and certifications

Compensation

• Pay: $27–$32 per hour, based on experience, skills and certifications
• Real earnings: Our experienced installers are on pace to earn $74,000–$78,000 this year.
• Extra income: Installer-hours spiff for finishing jobs within bid hours, spiffs for Family Plan sales and referrals, and optional on-call shifts for more income.

Position Summary

Family Plumbing & Heating seeks an experienced installer skilled in both HVAC and plumbing who takes pride in doing the job right the first time. This role installs furnaces, AC, heat pumps, boilers, hydronic and in-floor heat, ductwork, water heaters, water softeners and plumbing fixtures. Work takes place in existing homes and new construction, including small spaces, crawlspaces and Michigan basements. The installer reports to our Install Manager and has a clear path to Senior, Lead or Master roles.

Company Summary

Family Plumbing & Heating has served Gaylord-area homeowners since 1995. Our mission: We protect what matters most by keeping our customers’ homes safe, comfortable and secure with expert plumbing, heating and cooling, treating every home like our own. Our core values are Honesty, Integrity, Professionalism and Team Focus. We meet one-on-one with every co-worker every two weeks to support their personal, professional and financial goals.

Objectives

• Installs and commissions furnaces, AC, heat pumps and ductless systems, recording static pressure, gas pressure, temperature rise and superheat/subcool on every startup.
• Installs boilers and hydronic and in-floor heating systems.
• Installs water heaters, water softeners, filtration systems and plumbing fixtures.
• Runs ductwork and gas piping to Michigan mechanical code.
• Completes plumbing rough-in and finish work for remodels and new construction.
• Pressure-tests and leak-checks every system before closing walls or leaving the job.
• Arrives on site by scheduled start time. Updates the office before leaving the driveway when running late, when scope changes, or when a customer is unhappy.
• Protects every home with shoe covers and floor protection, and leaves it cleaner than found.
• Walks each customer through their new system and thermostat before leaving.
• Completes photos, notes and customer sign-off in ServiceTitan and closes every job the same day.
• Finishes installs within bid hours, paid through the installer-hours spiff.
• Trains and coaches helpers and apprentices on the job.
• Returns and logs unused materials. Keeps the company truck clean, stocked and safely driven.
• Completes first-90-day training with the Install Manager on equipment lines, install standards and ServiceTitan.
• Works toward the next level and certifications.

What Success Looks Like

• Fewer than 3% of installs need a return visit for workmanship within 90 days.
• 95%+ first-time inspection pass rate.
• Customer satisfaction of 4.8 out of 5 or higher.
• On site by the scheduled start on 95%+ of jobs.
• Startup sheets, pressure tests, photos and sign-off completed on 100% of jobs.
• Zero injuries, vehicle accidents or property damage.

Competencies

• HVAC installation and full system commissioning
• Boiler and hydronic piping
• Plumbing rough-in and finish work
• Brazing, soldering and gas piping; works with PEX, copper and PVC/ABS
• Troubleshooting and correcting installation problems
• Michigan mechanical and plumbing codes and manufacturer install specs
• Honesty: tells customers and co-workers the truth, including about mistakes
• Integrity: does the work right when no one is watching
• Professionalism: clean, courteous and calm under pressure
• Team Focus: supports the crew, shares knowledge and coaches newer installers

Education & ExperienceRequired:

• 3+ years of residential HVAC and/or plumbing install experience
• EPA 608 certification
• Valid driver’s license with a clean driving record
• Your own basic hand tools

Preferred:

• Michigan Journey Plumber license
• Boiler and hydronic experience
• ServiceTitan experience

Physical Requirements

• Lift 51 lbs and carry 75 lbs
• Work safely in small spaces, crawlspaces, Michigan basements, attics and cold weather

Schedule

• Monday–Friday, 7:30 a.m.–4:30 p.m., with an unpaid lunch
• Overtime as needed
• Optional on-call for extra income

Benefits & Perks

• Health insurance plans
• 401(k) with up to a 3% company match
• Vision and dental insurance (employee-paid)
• Paid time off and paid holidays
• Company truck provided
• Uniforms provided
• Installer-hours spiff, plus Family Plan and referral spiffs
• Bi-weekly one-on-ones focused on your personal, professional and financial goals

Career PathYour level is based on your skills, metrics and certifications, so every installer knows exactly what it takes to move up.

• HVAC:
• Technician (Level 3): $28–$32
• Senior Installer (Level 4): $32–$37
• Lead Installer (Level 5): $36–$41
• Master Installer (Level 6): $40–$45
• Plumbing:
• Skilled Installer (Level 3): $27–$31
• Journeyman (Level 4): $32–$37
• Master (Level 5): $38–$44

Commitment to DiversityFamily Plumbing & Heating is an equal opportunity employer committed to a workplace where every co-worker is treated like family. We hire and promote based on skill, character and fit with our core values. Our level system gives every installer the same clear, written path to advancement. We welcome applicants of every background.

Ready to Join Our Team?

Send your resume to angela@familycomfortsystems.com. In your email, tell us about the install you’re proudest of: what made it tough and how you got it right.