In Home Comfort Consultant (HVAC & Plumbing Sales)

In-Home Comfort Advisor (HVAC & Plumbing Sales)

Full-Time | Gaylord, MI | Base salary plus commission

Compensation

• Pay: Base salary plus commission on every sale
• Real earnings: Our last Comfort Advisor earned more than $160,000 over the past 12 months.
• Extra income: Commission on every system you sell, so your earnings grow with your results.

Position Summary

Family Plumbing & Heating seeks an experienced in-home sales professional who knows HVAC and plumbing equipment and sells with honesty. This role meets homeowners in their homes and helps them choose replacement furnaces, boilers, air conditioners, heat pumps, water heaters and other equipment. Appointments are set by our office across Gaylord and the surrounding rural area. The Comfort Advisor carries a $1.2 million annual sales goal, reports to Kevin, our President, and works closely with our Install Manager and Install Coordinator. Service area is Gaylord, Petoskey and Cheboygan

Company Summary

Family Plumbing & Heating has served Gaylord-area homeowners since 1995. Our mission: We protect what matters most by keeping our customers’ homes safe, comfortable and secure with expert plumbing, heating and cooling, treating every home like our own. Our core values are Honesty, Integrity, Professionalism and Team Focus. We meet one-on-one with every co-worker every two weeks to support their personal, professional and financial goals.

Objectives

• Runs in-home appointments for replacement furnaces, boilers, air conditioners, heat pumps, ductless systems, water heaters and water treatment.
• Inspects the home, measures and sizes equipment, and identifies safety and comfort problems.
• Builds clear good-better-best proposals using our standard equipment pricing sheets.
• Presents financing options and walks customers through the application.
• Offers a Family Plan maintenance membership with every sale.
• Follows up on every open estimate until it is sold or closed out.
• Arrives on time for every appointment. Updates the office before leaving the driveway when running late.
• Does pre-install site visits with the Install Manager when a job needs it.
• Hands every sold job to the Install Coordinator with complete measurements, photos and notes the same day.
• Logs every appointment, estimate and sale in ServiceTitan.
• Keeps the company vehicle clean, stocked with sales materials and safely driven.
• Completes first-90-day training on our equipment lines, pricing, financing and ServiceTitan.

What Success Looks Like

• $1.2 million in annual sales (about $100,000 per month).
• Close rate of 40% or higher on run appointments.
• Family Plan sold on 75%+ of equipment sales.
• Customer satisfaction of 4.8 out of 5 or higher.
• Fewer than 2% of sold jobs need a change order for missed measurements or scope.
• 100% of estimates followed up within 48 hours.
• Every appointment, estimate and sale logged in ServiceTitan the same day.

Competencies

• In-home consultative selling and closing
• HVAC and plumbing equipment knowledge, including load calculation and system sizing
• Building proposals and presenting financing
• Disciplined estimate follow-up and pipeline management
• Reading a home: ductwork, venting, gas, water and electrical needs for an install
• Honesty: tells customers what they need, not just what sells
• Integrity: does the work right when no one is watching
• Professionalism: on time, in uniform, courteous and calm under pressure
• Team Focus: sets up the install crew to succeed and supports service and the office

Education & Experience

Required:

• 2+ years of in-home sales experience
• Valid driver’s license with a clean driving record
• Comfortable quoting and tracking sales on a tablet and in field software

Preferred:

• A track record of $1 million+ in annual sales
• Consumer financing experience

Physical Requirements

• Lift and carry up to 50 lbs
• Climb stairs and ladders and work in basements, attics, crawlspaces and cold weather to inspect equipment

Schedule

• Monday–Friday, daytime appointments
• Some evening appointments to fit customer schedules

Benefits & Perks

• Health insurance plans
• 401(k) with up to a 3% company match
• Vision and dental insurance (employee-paid)
• Paid time off and paid holidays
• Gas card provided
• Uniforms provided
• Bi-weekly one-on-ones focused on your personal, professional and financial goals

Career Path

Our vision is to become a $45 million company where 250 team members take care of 20,000 families. As we grow, our sales team grows with us, and our top performers will help build and lead it.

Commitment to Diversity

Family Plumbing & Heating is an equal opportunity employer committed to a workplace where every co-worker is treated like family. We hire and promote based on skill, character and fit with our core values. We welcome applicants of every background.

Ready to Join Our Team?

Send your resume to angela@familycomfortsystems.com. In your email, tell us about your best sales year: what you sold and how you did it.