• General Manager - Holiday Inn Express & Suites - Gaylord, MI

    Holiday Inn Express & Suites Gaylord
    Job Description
    Now Hiring!! General Manager – Holiday Inn Express & Suites – Gaylord, MI

    Holiday Inn Express & Suites in Gaylord is looking for an experienced, branded
    General Manager to lead our hotel. We are looking for a candidate with previous
    hotel management experience who can lead our team with guest satisfaction
    scores, engagement, and quality. If you are looking for an exciting opportunity
    at a newer hotel, please submit your resume for consideration today!!

    About the Company:

    Amerilodge Group is a rapidly growing hospitality company with hotels primarily
    in the Midwest - throughout Michigan, Indiana, and Ohio. Our CEO will tell we spend
    more time with the people we work with than the people we live with and has instilled
    an “extended family” culture throughout the company. We work hard and play hard too
    with a great work life balance and regular company outings/reward trips. The ideal
    candidate will embrace this culture.

    General Summary:

    Provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community.
    • Be you by being natural, professional and personable in the way you are with people
    • Get ready by taking notice and using your knowledge so that you are prepared for anything Show you care by being thoughtful in the way you welcome and connect with guests
    • Take action by showing initiative, taking ownership and going the extra mile Duties and Responsibilities Financial

    Returns:
    • Assist with the preparation of annual capital, cash flow, and sales and marketing plans to accurately forecast budgets and achieve required operating results.
    • Analyze financials to drive revenues, future profitability, and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share.
    • Lead capital plans and asset management initiatives, including working with the corporate team to maintain or improve property’s market leadership position.
    • Responsible for daily, monthly, and annual property cash handling procedures, deposits, and security.
    People:
    • Develop programs that drive improvements in team member engagement and are aligned with the brand service behaviors.
    • Develop, implement and monitor team member succession planning to ensure future bench strength. 
    • Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
    • Ensure team members Brand and Company’s educational standards are met and documented to brand standards.
    • Oversee any salary, disciplinary or staffing/human resources-related actions in accordance with company rules and policies.
    • Promote teamwork and quality service through daily communication and coordination with all departments and corporate contacts.
    • Ensure hotel adequately staffed to business needs and budgeted labor standards.

    Guest Experience:
    • Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates. This includes passing all brand Quality Assurance Audits and Local Inspections.
    • Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
    • Interact with guests, solicit feedback and build relationships.
    • Use technology platforms to drive guest experience scores.

    Responsible Business:
    • Achieve brand and corporate goals (daily, monthly, and annually).
    • Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements. This includes maintaining records to company and brand standards.
    • Maintain relations with outside contacts.
    • Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities and businesses.
    • Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint.
    • Must be accessible or have designated person, communicated to hotel staff and General Manager’s Supervisor, accessible (during scheduled vacations, etc.) to staff and company for emergency situations 7 days a week/24 hours a day.
    • Ensure hotel is prepared and staff trained for emergency situations and inclement weather conditions.
    Working Conditions

    Public business atmosphere, in which temperatures may vary within reason of indoor climates. Outdoor maintenance of property grounds, as needed. Lifting and carrying up to 10 lbs. may occur and with assistance, moving up to 50 lbs. Staff must be able to sit and stand for long periods of time.

    Requirements:

    To be successful in this position, the ideal candidate will have the following:

    Education/Experience

    High school diploma or General Education Certificate is required. Additional studies in hospitality are encouraged. Previous Hotel Management Experience is required. Same brand experience is preferred.

    Knowledge, Skills and Ability 
    • Must have the ability to speak, understand, read and write the English language.
    • Must be able to multi-task effectively in a busy office and public atmosphere.
    • Must have the ability to apply appropriate resolution to stressful situations.
    • Must read and understand the Employee Handbook.
    • Must be able to follow policy and perform to enhance professionalism in appearance and behavior.
    • Must be able to perform basic computer skills (including Excel, Word, and E-Mail).
    • Must be capable of performing all hourly functions and operating all equipment in hotel.
    How to Apply:
    Interested applicants should submit their resume to Janice Ibershoff, Director of Operations (Northern Region), via email at Janice.ibershoff@amerilodgegroup.com, or apply online at HCareers.com through the Amerilodge Group page at https://www.hcareers.com/seeker/employer-profiles/amerilodge-hospitality-group-careers.